Privacy Policy

Introduction

This Privacy Policy explains how we collect, use, and protect personal information when you visit our website or use our products and services, including platforms such as LearnYet, AssessQ&A, Aqualearn, FocusYou, and MentorDesk.
By using our website or products, you agree to the collection and use of information in accordance with this policy.

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the bottom of this page. Your continued use of our services after any changes means you accept the updated policy.

Information we collect

We collect different types of information depending on how you interact with us:

Information you provide directly:
- Contact details (such as name, email address, phone number) when you fill out forms (e.g., contact, demo request, internship or job applications).
- Account details (such as name, email and password) if you sign up or log in to any of our products.
- Content you submit (such as messages, feedback, assignments, answers, or uploaded files) when using our learning and assessment tools.
Information collected automatically:
- Basic usage data such as pages visited, time spent on pages, referral URLs, and generic device information (browser type, operating system, approximate location).
- This may be collected through cookies or similar technologies to help us understand how our website and products are used and to improve them.
Information from third‑party tools:
- If we use analytics, email, or hosting providers, they may process limited data on our behalf (for example, anonymized analytics data or email delivery information), in line with their own privacy policies.

We do not intentionally collect sensitive personal data (such as financial information, health data, or government IDs) through our public website.

How we use your information

We use the information we collect for purposes such as:

Providing and improving our services
- To operate, maintain, and improve our website and learning products.
- To personalize learning experiences, such as adapting difficulty levels, recommending content, or tracking progress where applicable.
Communication
- To respond to your inquiries, support requests, job or internship applications, and demo requests.
- To send you important updates about our services, such as feature changes, maintenance windows, or policy updates.
Analytics and product development
- To understand how our products are used, identify issues, and guide product decisions.
- To generate aggregated, anonymized statistics that help improve learning outcomes and system performance.

We do not sell your personal information to third parties.

Legal basis (for users in applicable regions)

Where required by law (for example, under EU/EEA data protection rules), we rely on one or more of the following legal bases:

Your consent (for example, when you submit a form or sign up to hear from us).
Performance of a contract (for example, when we provide access to a paid or registered service).
Legitimate interests (for example, improving our products and preventing misuse), balanced against your rights and freedoms.
Compliance with legal obligations, where applicable.

We may share your information only in limited circumstances:

Service providers
- With trusted third‑party providers who help us run our services (such as hosting, analytics, email delivery), strictly for the purpose of providing these services on our behalf.
Educational partners / organizations
- Where our products are used by a school, institution, or organization that has given you access, certain data (such as progress, scores, or activity summaries) may be visible to authorized staff of that organization as part of normal product usage.
Legal and safety reasons
- If required by law, regulation, or legal process.
- To protect the rights, property, or safety of our users, our systems, or others, including preventing fraud or misuse.

Whenever we share data with third parties, we aim to share the minimum necessary information and ensure appropriate safeguards are in place.

Data retention

We keep personal information only for as long as necessary to:

Provide the services you are using.
Comply with legal, accounting, or reporting requirements.
Resolve disputes and enforce our agreements.

When data is no longer needed, we will either delete it securely or anonymize it so it can no longer be linked back to an individual.

Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or alteration.
However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

You are responsible for keeping your account credentials (if any) confidential and for limiting access to your devices and browser sessions.

Your rights and choices

Depending on your location and applicable laws, you may have some or all of the following rights:

To access the personal data we hold about you.
To request correction of inaccurate or incomplete data.
To request deletion of your data, subject to legal or contractual requirements.
To object to or restrict certain types of processing.
To withdraw consent where processing is based on your consent.

To exercise these rights, please contact us using the details in the Contact us section below. We may need to verify your identity before responding to your request.

Cookies and similar technologies

Our website and products may use cookies or similar technologies to:

Remember your preferences (such as language or login state).
Understand how visitors use our site, so we can improve navigation and content.
Support basic security and performance functions.

You can usually control cookies through your browser settings. Disabling some cookies may affect how our website or products function.

Children’s privacy

Our products may be used in educational contexts that include children, under the supervision and responsibility of schools, institutions, or parents/guardians.
We do not knowingly collect personal information directly from children without the involvement of an appropriate adult or institution.

If you believe a child has provided us with personal information without such supervision, please contact us and we will review and, where appropriate, remove that information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.
When we make changes, we will update the “Last updated” date below and, where appropriate, provide additional notice (such as a banner on our website).